Catalog of Online Courses
Experience a demonstration module here |
COACHING & TEAM BUILDING
| Course Time |
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Manager as Coach
Understanding a manager's influence; the coaching philosophy; importance of attitude; learning strengths and weaknesses; non-productive coaching habits; coaching self-assessment.
|
19 min |
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Creating High Performance Teams
Developing clear roles, expectations and goals for individuals and team; establishing guiding principles; motivating excellence; leading a performance culture.
|
21 min |
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Developing Direct Reports
Benefits of developing direct reports; knowing your people; employee questionnaire; assessing skills and performance gaps; creating a development plan; holding effective coaching sessions.
|
19 min |
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Turning Around Performance Problems
Finding the source of performance problems; discussing issues with employees; creating actionable improvement steps; working together to solve problems.
|
13 min |
|
Effective Delegation
Reasons to delegate; self-obstacles to delegation; delegation process; delegation log; accountability and delegation; preventing reverse delegation.
|
21 min |
PERSONAL EFFECTIVENESS
| Course Time |
|
Self-Management Strategies
Learning how to learn; the 4 phases of skill development; thinking positive; 5 steps to success; removing roadblocks; the power of self-talk; accelerating change; clues to success.
|
26 min |
|
Time Planning & Prioritizing
Identifying & overcoming time wasters; defining priorities; learning to plan vs. schedule; prioritizing for performance; using time planners.
|
26 min |
|
Organization & Procrastination
Working at optimum efficiency; managing paperwork; setting up filing systems; daily prompter systems; origins of and methods fo overcoming procrastination.
|
29 min |
|
Goal Attainment
Goal setting, including 8 stages of goal achievement and definition; developing a mission statement; the importance of life balance; setting mutual agreeable team goals.
|
29 min |
|
Managing Emotions
Failure and success; dealing with rejection; motivators and de-motivators; how to develop enthusiasm; the pain of anxiety; anxiety as useful energy; stress solutions.
|
32 min |
COMMUNICATION FOUNDATIONS
| Course Time |
|
Communication Essentials
Creating a clear message; the communication process and loop; tone, filters, word choice; projecting and removing communication barriers.
|
32 min |
|
Questioning Skills
Guidelines; asking open-ended questions; when to use closed-ended questions; verification questions and variations; use of strategic questions.
|
35 min |
|
Listening Skills
Benefits; listening levels; enhancing active listening; hearing content, intent and emotion; clarifying questions and summarizing understanding; additional 15 listening best practices.
|
35 min |
|
Non-Verbal Communication
Importance of body language; channels and signals of non-verbal communication; reading and classifying non-verbal signals; responding appropriately.
|
35 min |
|
Relationships & Rapport
Understanding & identifying information processing styles; Visual, Auditory, and Kinesthetic representation, features, and language; Exercises and VAK Comparison Chart.
|
27 min |
NEW MANAGER DEVELOPMENT
| Course Time |
|
Becoming a Manager
Pros and cons and what every effective manager must know; avoiding common managerial mistakes; essential new skills; tips and Do's and Don'ts for succeeding as a first-time manager.
|
45 min |
|
Building Confidence & Assertiveness
Confidence and performance; confidence-building skills; identifying and working with communication styles; assertiveness tips; techniques for improving relationships.
|
50 min |
|
Job Shadowing & Mentoring
Nurturing & growing successful subordinates; job shadowing techniques, materials, process & provision; effective mentoring relationships and how to sustain them.
|
34 min |
|
Performance Appraisals
Benefits of evaluating employee effectiveness; the basics of conducting appraisals; methods, objective ratings and appropriate feedback; tips for avoiding common mistakes.
|
40 min |
|
Coaching & Counseling
How to develop an effective coaching plan; one-on-one coaching sessions; constructive feedback; empowering and development through coaching; when to use counseling vs. coaching.
|
45 min |
RELATIONSHIP BUILDING
| Course Time |
|
Networking & Relationship Management
Building business relationships; definition, benefits and effective strategy for good networking; social media networking; positive first and lasting impressions; Elevator Statement development.
|
40 min |
|
Personality & Behavioral Styles
The importance of understanding various personality styles; the 4 quadrants and their characteristics and preferences; strategies for establishing rapport and gaining results.
|
50 min |
|
Developing Manager & Peer Relations
What managers want in their employees; what employees need from their mangers; dealing with difficulty; becoming a trusted adviser; managing peer relations.
|
46 min |
|
Conflict Resolutions
Conflict strategies; resolving individual and team conflict; dealing with opposing points of views; disarming defensive people; managing conflict toward win-win solutions.
|
43 min |
|
Dealing With Difficult Behaviors
Bringing out the best in people; goals and actions steps for dealing with 12 problem behaviors; strategies for calming confrontations and improving communication.
|
54 min |
BUSINESS PERFORMANCE
| Course Time |
|
Performance Metrics
Definition of metrics; what can be measured; pitfalls to avoid, 5-step process to develop performance metrics; how to use metrics to manage and motivate.
|
22 min |
|
Motivating Performance
What motivates and engages employees; creating motivating experiences; myths & key principles to engagement; how to measure and increase team and employee engagement.
|
35 min |
|
Driving Innovation
How to shift paradigms, or "think out of the box"; limiting beliefs & attitudes; problem solving, anticipating changes, identifying and taking advantage of new opportunities.
|
25 min |
|
Managing Change
Growing personal & organizational performance by planning for change; how to create & effectively communicate a change action plan; identify reactions to change; becoming a change leader.
|
26 min |
|
Managing Diversity
Benefits & challenges of workplace diversity; identifying generational & cultural differences; assess & develop a workplace diversity plan.
|
46 min |
| COMPLIANCE | Course Time |
Office Safety
How to avoid common injuries; hand, finger and arm safety; preventing burns, chemical and electrical harm; safe lifting; computer safety and ergonomics. |
40 min |
Harassment Prevention
Proper workforce conduct, preventing a hostile work environment, types of harassment and the effects on others, how to recognize physical, verbal and visual harassment. |
49 min |
|
Harassment Prevention for Managers
California state-compliant sexual harassment prevention training for managers. This 2-hour e-learning module meets the AB 1825 requirements and is narrated by a seasoned employment law attorney. The module includes examples, scenarios, and FAQ’s.
|
120 min |
LEADERSHIP EXCELLENCE
| Course Time |
|
Leadership Excellence
The characteristics of great leaders; the personal and professional responsibilities of leadership; defining attitudes and behaviors of leaders; best practices and actions of effective leaders.
|
42 min |
|
Vision & Values
Leading with passion & purpose; Build action steps to assessing, aligning and integration of your vision statement into you working environment
|
34 min |
|
Strategic Planning
Building a profitable department or company; Build action steps towards a successful strategic plan. Defining objectives and planning processes.
|
44min |
|
Leading Remote Employees
Hiring the right people for remote jobs; creating and sustaining trust; developing the right tools for accountability; strategies to help remote employees feel connected; pitfalls to avoid.
|
32 min |
|
Leading Without Authority
Challenges of cross functional teams; building trust and influence; managing multiple priorities; dealing with conflicts; establishing support and accountability; managing time-frames and deliverables.
|
Live Webinar |
Business Development
| Course Time |
|
Lead Generations Part 1
The importance of business development; pre-sales preparation; building a sales strategy; identifying closing ratios; maintaining a strong pipeline; telephone prospecting; effective phone skills.
|
41 min |
|
Lead Generations Part 2
Overcoming call reluctance; getting through gatekeepers; connecting with decision makers; setting quality appointments; pre-qualifying and confirmations.
|
47 min |
|
Needs Analysis
Building trust and rapport with the prospect; creating positive selling emotions; strategic questioning to identify needs; analyzing needs and qualifying opportunities.
|
46 min |
|
Value Positioning
Selling value vs. price; translating benefits into value-based presentations; presenting memorable solutions; differentiating products and services from competitors.
|
29 min |
|
Negotiating Concerns
Identifying the dynamics of concerns and objectives; 6-step strategy to handle objections; pitfalls to avoid; techniques that frelect empanty and understanding; leveraging emotions to build agreement.
|
42 min |
|
Confirming Agreement
Closing techniques to confirm agreement; how to create urgency; power of persistence; recognizing verbal and visual buying signals; closing the deal; follow-up strategy; keeping in regular contact.
|
49 min |
Customer Support
| Course Time |
|
Exceptional Customer Support Part 1
What is customer support and why it's important; what customers want; knowing company policies; procedures and service level agreements; understanding customer needs; making a powerful first impression; active listening; customer-friendly statements; pitfalls to avoid.
|
Live Webinar |
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Exceptional Customer Support Part 2
Phone Support; dealing with complaints and angry customers; providing solutions; going the extra mile; 10 ways to delight a customer; asking for customer feedback; creating customer loyalty; measuring support levels; skills self assessment.
|
Live Webinar |
|
Client Advocacy
Maintaining loyal relationships; reviewing clients' needs; maintaining customer support levels; addressing usage trends; providing on-going solutions; finding opportunities for additional sales; becoming a trusted advisor.
|
Live Webinar |
Presentation Skills
| Course Time |
|
Conducting Effective Meetings
What makes an effective meeting; pitfalls to avoid; how to plan, prepare, and present; creating and following an agenda; maintaining control; managing difficult discussions; action steps and follow-ups.
|
Live Webinar |
|
Presentation Skills
Benefits of good presentation skills; 7-step process to creating compelling presenations; delivering a strong message; pitfalls to avoid; best practices of top presenters.
|
Live Webinar |
|
Public Speaking
Benefits of public speaking; qualities of good speakers; how to develop your delivery style; pitfalls to avoid; overcoming stage fright; 7 best practices of public speakers.
|
Live Webinar |
Hiring and Retention
| Course Time |
|
Interviewing Skills
Profiling the right fit; what to look for in a resume; creating quality behavioral-based questions; pitfalls to avoid; unlawful questions; interviewing references; rating the cnadidate.
|
Live Webinar |
|
On-Boarding for Success
Building trust and rapport; moving through compliance; 30-60-90-day expectations; pitfalls to avoid; coaching adn feedback; orientation to the culture; key players and resources.
|
Live Webinar |
|
Retaining Key Talent
Why employees leave their companies; how to create a retention strategy; building loyal bonds 8 keys to retaining top talent; retention self-assessment.
|
Live Webinar |
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